4. FAQ
Q1:Are you manufactures and where are your factory?
-Yes, we are manufactures and our factory is located in
Xiamen,Fujian,China
Q2:How can you accept small orders?
-Small orders are the trends!
-We have a special team that handles small order, and all of the
team members are experienced &
skillful.
-They are well paid to ensure the quality even the quantity is
small.
Q3:What do I do if I have a complaint or wish to make a warranty
claim?
-Please contact the sales who you purchased the product and contact
with him&her before and explain your complaint.You will also
need to take your proof of purchase with you. Please note that a
manufacturer is obliged to deal with your complaint.
Q4:How do you promise the quality?
-We have strong QC team. We control the quality from
in-materials/accessories/online QC/final
products QC/QC before shipping,we do 100% quality control for our
customers.When you visit us,you can have an idea, and we warmly
welcome you to our factory.
-We own many factory audit report,such as
ISO9001,OHSAS14001,ISO14001,WALMART audit report,Disney audit
report etc.
Q5:What service you can provide?
-24hs quick response;
-Warranty: 100% compensation upon the defects of manufacturer;
-With our own design team and R&D department,we can help you to
develop new items according to
your design and looking for some special items as your request.
Q6:Would you please send us your catalogue?
-We have many specifitic lines of crafts:for garden,for
fesitival,for kitchen and others.So please kindly tell us which
particular line you are interested in. And we will send the related
products for you.
Q7:What are your payment terms?
-Our payment terms are TT.
Q8:When is lead time?
-Our lead time is about 35-55 days
